Privacy Policy

Hayley’s Happy Hounds

Last updated: 30th September 2025

At Hayley’s Happy Hounds, your privacy is very important to us. This policy explains what personal information we collect, how we use it, and how we keep it safe.

1. Information We Collect

We may collect the following information when you contact us, make a booking, or use our services:

• Your name, address, phone number and email address
• Emergency contact details
• Information about your dog(s), including health, behaviour, and vet details
• Payment information (where applicable)

2. How We Use Your Information

We use your information to:

• Provide dog walking and pet care services
• Contact you about bookings, updates, or emergencies
• Keep records for insurance and legal purposes
• Occasionally send important updates about our services

We will never sell or share your personal information with third parties for marketing purposes.

3. Storing & Protecting Your Data

• Personal data is stored securely and only accessed when needed.
• Paper notes (if used) are kept safely and destroyed when no longer required.
• We comply with UK data protection law (UK GDPR).

4. Sharing Your Data

We may share relevant information only when:

• Required by law or insurance purposes
• With vets or emergency services, if needed for your dog’s wellbeing

5. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct or update your details
• Ask us to delete your information (unless we are required to keep it for legal/insurance reasons)

To make a request, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Hayley’s Happy Hounds

Email: info@hayleyshappyhounds.uk

Phone: 07919497616